Shine Unveils Smart Health Scoring and Playbook Builder

Customer success, clarified.

By Shine

FOR IMMEDIATE RELEASE AUSTIN, TX – Jan. 27, 2026 – Shine, a leading customer success platform for SMB and mid-market SaaS companies, today announced the launch of its groundbreaking Smart Health Scoring and Playbook Builder features. Set to revolutionize the customer success landscape, these new tools are designed to help SaaS teams reduce churn and increase expansion revenue by offering clear insights and actionable playbooks. The newly introduced Smart Health Scoring combines billing, usage, a