Shine Unveils Smart Health Scoring and Playbook Builder

FOR IMMEDIATE RELEASE

AUSTIN, TX – Jan. 27, 2026 –

Shine, a leading customer success platform for SMB and mid-market SaaS companies, today announced the launch of its groundbreaking Smart Health Scoring and Playbook Builder features. Set to revolutionize the customer success landscape, these new tools are designed to help SaaS teams reduce churn and increase expansion revenue by offering clear insights and actionable playbooks.

The newly introduced Smart Health Scoring combines billing, usage, and support signals to proactively identify churn risks. Alongside, the Playbook Builder empowers customer success teams to create standard procedures for onboarding, renewal preparation, and at-risk interventions. The announcement is complemented by expanded native integrations with Slack, HubSpot, Stripe, and Zendesk, ensuring seamless team alignment and communication.

"Customer success teams do not need more dashboards. They need clarity and consistent action. Shine turns noisy signals into repeatable playbooks that protect retention," said Jane Doe, Chief Product Officer at Shine.

By deploying Shine, customer success teams can transform disorganized account data into clear, actionable signals. This enables teams to focus on customer retention and growth with newfound confidence. The platform offers health scoring, alerts, and playbooks for onboarding, renewal, expansion, and rescue processes, effectively bridging the gap between customer success, sales, and support teams.

"Within two weeks, Shine surfaced accounts we would have missed and gave our team a consistent renewal process. We are calmer, and our forecasting is finally believable," said John Smith, VP of Customer Success at a leading SaaS company.

Shine's new analytics capabilities further demonstrate its impact by linking playbook adoption to tangible retention and expansion outcomes, making executive reporting seamless and insightful.

Shine invites customer success leaders at growing SaaS companies to explore these new features and see firsthand how they can enhance their customer retention strategies. Visit getshine.com for more information.

About Shine

Shine is a customer success platform that helps SaaS teams reduce churn and grow expansion revenue by turning scattered customer data into clear signals, repeatable playbooks, and executive-ready analytics. With integrations across the tools CS teams already use, Shine helps leaders run a consistent retention motion and helps CSMs focus on the accounts that matter most.

Media Contact:

Sam Jones

PR Manager

Email: Sam@getshine.com

Phone: 888-999-8989

###