Privacy Policy

Personal Information We Collect

We collect identifiers such as name, email address, unique identifier, and transaction identifiers. Credit card information is collected and stored by Stripe, not us. We also collect customer records, commercial information about products or services purchased, and usage data.

How We Collect Personal Information

We collect personal information you provide when filling out forms, responding to surveys, or interacting with our marketing campaigns. We also collect information automatically through cookies and similar tracking technologies, including IP address, browser type, device information, and your activity on the Site.

Like many websites, we use cookies and pixels to collect usage information. You can set your browser to refuse all or some browser cookies. We honor browser "do not track" settings.

How We Use Personal Information

We use the information we collect to:

• Provide, support, and improve our Services
• Process payments and manage your account
• Communicate with you about our products and services
• Send technical notices, updates, and security alerts
• Analyze usage and estimate audience size
• Investigate misuse or misconduct
• Comply with legal obligations
• Help protect against fraud and security-related concerns

Google User Data

24HRPR allows users to connect their Google (Gmail) account to send pitch emails directly to journalists from within the platform. When you choose to connect your Google account, we request only the permissions necessary to send email on your behalf.

What Google Data We Access

We request access to the Gmail "send" scope (https://www.googleapis.com/auth/gmail.send) solely to send outreach emails that you compose and authorize within 24HRPR. We do not read, index, store, or analyze the contents of your Gmail inbox or any other email data beyond what is necessary to deliver the emails you explicitly instruct us to send.

How We Use Google User Data

We use your Google account connection only to: (1) send pitch emails to journalists on your behalf when you initiate a media outreach campaign, and (2) display your connected email address so you know which account is being used. We do not use Google user data for advertising, profiling, or any purpose beyond sending the emails you request. We do not share your Google account data with third parties, sell it, or use it to train AI models.

How We Store and Protect Google Credentials

OAuth access tokens and refresh tokens are stored securely in our database, encrypted at rest, and used solely to fulfill your email send requests. Tokens are never exposed to other users. We implement industry-standard security measures including TLS in transit and access controls on our infrastructure.

Revoking Google Access

You can disconnect your Google account from 24HRPR at any time from your account settings. You can also revoke access directly from your Google Account at https://myaccount.google.com/permissions. Revoking access will immediately prevent 24HRPR from sending any further emails via your Gmail account.

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. See: https://developers.google.com/terms/api-services-user-data-policy

How We Share Personal Information

We share personal information with the following categories of third parties:

• Service Providers (data analytics, marketing, cloud storage, infrastructure, billing)
• Marketing Service Providers such as Google Analytics and Google Tag Manager
• Professional Service Providers including legal and accounting providers
• Legal Authorities when required by applicable law, rule, regulation, or court order
• In connection with corporate transactions such as a merger or sale of our business

We do not sell your personal information to third parties.

U.S. State Privacy Rights

If you are a resident of California, Colorado, Connecticut, Delaware, Indiana, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia, or any other state that has passed data protection legislation, you may have additional rights including: the right to know what personal information we have collected; the right to access and receive a copy; the right to opt out of sales or sharing; the right to delete your personal information; the right to correct inaccurate information; and the right to exercise these rights free from discrimination.

To exercise these rights, contact us at the address below. We will acknowledge receipt and respond within 45 calendar days.

Canadian Privacy Rights

If you are a resident of Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. You have the right to access your personal information, request corrections, and withdraw consent.

How We Protect Personal Information

We take reasonable steps to protect your personal data from loss, misuse, or unauthorized access, disclosure, alteration, or destruction. However, no website, application, Internet, or email transmission is ever fully secure or error free.

How Long We Retain Personal Information

We retain your personal information for as long as we have an ongoing legitimate business need to do so, for example to provide a requested service or comply with applicable legal, tax, or accounting requirements.

Your Choices Regarding Your Information

You can sign into your account to update your contact information. To unsubscribe from marketing emails, click the unsubscribe link in any email. You can control cookies through your browser settings. You may manage Google Analytics data collection by installing the browser plugin at tools.google.com/dlpage/gaoptout.

Changes to This Policy

We may make changes to this privacy policy from time to time. We will post any changes here, and such changes will become effective when they are posted. Your continued use of the Site or our Services following posting of any changes will mean you consent to those changes.

Contact Us

For questions about our privacy practices, contact us at:

Email: operations@durabilitylabs.com

Address: 2110 Ranch Road 620 S #340507, Austin, TX 78734